Office of Computing and Information Systems
OCIS BYOD Support Policy
December 11, 2012
In January 2012, OCIS announced to the school its intention of piloting BYOD laptops (bring your own device) with the incoming DDS class of 2016 instead of enforcing the previous school policy of requiring the purchase of certain Lenovo laptop models. Some graduate students, faculty and staff also expressed interest in BYOD laptops and OCIS has tried to accommodate as many people as possible while maintaining supportability and security. So far the pilot has been successful with 31 DDS 2016 students electing to BYOD and 61 students electing the Apple MacBook Pro.
However the OCIS technical staff has reported a noticeable increase in the number of BYOD laptop users coming to OCIS to receive support they should be doing themselves or receiving from the UNC Help Desk (ITRC). Although we want to be able to help everyone, limited support resources and a consistently large number of support requests force us to impose reasonable support limits and enforce technology standards to maintain the level of support we provide for all the SoD CCI laptops, desktops, applications, systems and services. To that end, and as stated in the June 8, 2012, memo from the Office of Academic Affairs titled “Laptop Computer Requirements for incoming DDS Students,” and presented during the DDS 2016 Computer Orientation session, I have instructed the OCIS support staff to redirect all BYOD laptop users to the ITRC for non-SoD support issues.
I am writing to remind all BYOD laptop users the terms and conditions of BYOD. BYOD laptops at the SoD can only be successful if it does not put an undue support burden on the OCIS staff, that users can still access and use required SoD applications, systems and services and that no University data is ever put at risk.
BYOD laptop terms and conditions:
- Your BYOD laptop cannot store or process any sensitive information as defined by the University (http://help.unc.edu/help/what-is-sensitive-data/).
- Your BYOD laptop must meet minimum University technical specifications. The current specifications can be found at http://cci.unc.edu/new-students/minimum-laptop-requirement/.
- You must receive hardware support of your BYOD laptop from the hardware manufacturer.
- Neither OCIS nor the ITRC will provide loaner laptop computers for BYOD laptop users.
- You will receive software and configuration support for your BYOD laptop by self-help (http://help.unc.edu) or the UNC Help Desk (ITRC). The ITRC provides “best effort” support for non-CCI laptops as stated in their “Minimum Laptop Requirement” document at https://cci.unc.edu/new-students/minimum-laptop-requirement/.
- You are responsible for having the fully supported UNC version of Windows (currently Windows 7) installed on your BYOD laptop either natively or in a dual boot configuration to ensure you can access SoD applications, systems and services. The ITRC will install the campus version of Windows and the latest version of Microsoft Office on your BYOD laptop for free if requested.
- You are responsible for working with the ITRC to ensure that your BYOD laptop is properly configured to access the UNC computer network (DHCP wired and wireless registration).
- You are responsible for working with the ITRC to ensure your BYOD laptop meets minimum campus computer security requirements (your laptop’s anti-virus and firewall is installed and functioning and the Cisco VPN software is installed).
- You are responsible for ensuring your BYOD laptop has the proper version of Remote Desktop Connection installed so you can access SOD applications, systems and services.
- You are responsible for providing any supplies or peripherals (e.g. keyboard covers and network cables) required for you to meet your academic or clinical requirements with your BYOD laptop.
- OCIS will provide guidance and documentation of which version of Remote Desktop Connection is compatible with SOD applications, systems and services.
- OCIS will provide guidance and documentation on how to configure the Cisco VPN software to access SOD applications, systems and services.
- OCIS will provide walk-in and phone support for BYOD laptop users of all SoD applications, systems or services from within Terminal Services only.
- OCIS will only provide walk-in or phone support for approved SoD applications installed in Microsoft Windows on the BYOD laptop if approved in writing, in advance, by the OCIS Director, OCIS Network Manager and the requesting SoD faculty member.
- OCIS will provide a service to allow BYOD laptop users to access and store sensitive data from within Microsoft’s Terminal Services. OCIS will provide instruction and support of this capability.
Last Modified: 12/12/2012